Privacy Policy

Last updated: 3 August 2026

Vortex Labs respects your privacy and is committed to handling personal information responsibly and transparently.

This Privacy Policy explains how we collect, use, disclose, store and protect personal information when you visit our website, create an account, place an order or communicate with us.

1. About Vortex Labs

Vortex Labs is operated by:
Trading name: Vortex Labs
Email: vortexlabsaus@gmail.com

In this policy, “Vortex Labs”, “we”, “us” and “our” refer to the business identified above.

We aim to handle personal information consistently with applicable Australian privacy laws. Where the Privacy Act 1988 (Cth) and Australian Privacy Principles apply to us, we will comply with those requirements.

2. Personal Information We Collect

Depending on how you interact with Vortex Labs, we may collect:

Identity and contact information

• Full name
• Email address
• Telephone number
• Billing address
• Delivery address

Account information

• Account username
• Encrypted or platform-managed password information
• Account preferences
• Order and account history
• Support-ticket history

Order information

• Products ordered
• Product strengths and quantities
• Order value
• Shipping method
• Tracking details
• Order status
• Refunds, replacements and disputes

Payment and transaction information

Payment information may be collected and processed by the payment providers available at checkout.

Depending on the payment method, this may include:

• Payment method used
• Payment status
• Transaction reference
• Billing information
• Cryptocurrency wallet address
• Cryptocurrency transaction hash
• Fraud-prevention and verification information

Vortex Labs may not receive or retain complete card details where those details are handled directly by a third-party payment processor.

Technical and website information

When you access the website, we or our service providers may automatically collect:

• Internet Protocol address
• Device and browser type
• Operating system
• Pages viewed
• Time and date of access
• Referring website
• Approximate location
• Cookie identifiers
• Website interactions
• Security and fraud-detection information

Communications

When you contact us, we may collect:

• The contents of your email or support ticket
• Your order number
• Photographs or videos supplied for an order claim
• Records of our communications with you

3. Sensitive and Health Information

Vortex Labs does not request health records, medical histories, diagnoses, prescriptions or information about intended personal use.

Please do not send us medical or health information through checkout, email, account notes or support tickets.

If sensitive information is voluntarily provided to us, we will only use it where reasonably necessary to respond to the communication, meet a legal obligation or protect our lawful interests. We may delete information that is unnecessary for those purposes.

4. How We Collect Personal Information

We may collect personal information:

• Directly from you during checkout
• When you create or use an account
• When you contact customer support
• When you request a return, refund or replacement
• Through cookies and similar technologies
• Through our website and ecommerce platform
• From payment processors
• From shipping carriers
• From fraud-prevention and security providers
• From publicly available sources where lawful
• From another person acting with your authority

Where reasonably practicable, we collect personal information directly from the person concerned.

5. Why We Collect and Use Personal Information

We may use personal information to:

• Operate and maintain the website
• Create and manage customer accounts
• Process, verify and fulfil orders
• Confirm payments
• Arrange shipping and tracking
• Communicate order updates
• Respond to enquiries and support tickets
• Assess refunds, replacements and delivery claims
• Detect fraud, chargeback abuse and unlawful activity
• Maintain website and account security
• Improve the website and customer experience
• Analyse website performance
• Maintain financial and business records
• Enforce our Terms of Service
• Meet legal, regulatory, taxation and reporting obligations
• Establish, exercise or defend legal claims
• Send marketing communications where permitted

We will not use personal information for an unrelated purpose unless permitted or required by law or authorised by you.

6. Orders and Ecommerce Platform

Our storefront and order-management functions are provided through SellAuth or related ecommerce infrastructure.

Information entered through the website may be processed or stored by SellAuth and other service providers involved in hosting, checkout, payments, fraud prevention, customer accounts and order management.

Those providers may handle personal information under their own terms and privacy policies.

7. Disclosure of Personal Information

We may disclose personal information to parties that assist us in operating the business, including:

• SellAuth and website-hosting providers
• Payment processors
• Cryptocurrency payment providers
• Banks and financial institutions
• Shipping carriers
• Email and customer-support providers
• Analytics and website-performance providers
• Fraud-prevention and cybersecurity providers
• Accountants, lawyers and professional advisers
• Insurers
• Government departments, courts, regulators and law-enforcement bodies where required or authorised by law
• A buyer or adviser involved in a proposed sale, restructuring or transfer of the business

We disclose only the information reasonably necessary for the relevant service or purpose.

We do not sell customer personal information to advertisers or unrelated third parties.

8. Overseas Disclosure

Some service providers used by Vortex Labs may operate or store information outside Australia.

As a result, personal information may be processed in countries where our ecommerce, hosting, payment, email, analytics or support providers operate.

The countries involved may change depending on the service providers and infrastructure being used. We take reasonable steps appropriate to our circumstances when selecting and dealing with service providers, but overseas privacy laws may differ from Australian laws.

Contact us at vortexlabsaus@gmail.com if you would like further information about the service providers currently used by Vortex Labs.

9. Cookies and Similar Technologies

The website may use cookies, pixels, local storage and similar technologies to:

• Keep the website functioning
• Maintain login sessions
• Remember cart contents and preferences
• Process checkout
• Protect accounts and transactions
• Detect fraud
• Understand website traffic
• Measure performance
• Improve the customer experience

You may be able to block or delete cookies through your browser settings. Some website features may not function correctly when essential cookies are disabled.

10. Marketing Communications

Where permitted by law, we may use your contact information to send:

• Product announcements
• Restock notices
• Store updates
• Promotional offers
• Other marketing communications

You may unsubscribe by using the unsubscribe option included in the communication or by emailing vortexlabsaus@gmail.com.

Unsubscribing from marketing will not prevent us from sending necessary transactional messages about orders, payments, shipping, security or customer support.

11. Storage and Security

We take reasonable administrative, technical and organisational steps to protect personal information from:

• Misuse
• Interference
• Loss
• Unauthorised access
• Unauthorised modification
• Unauthorised disclosure

Measures may include access controls, password protection, secure third-party systems, fraud monitoring and limiting access to information based on operational need.

No online transmission or storage system is completely secure. We cannot guarantee absolute security, but we will respond to suspected security incidents appropriately.

12. Data Breaches

If we become aware of a suspected data breach, we will investigate and take reasonable steps to contain and address it.

Where the Notifiable Data Breaches scheme applies and an eligible data breach is likely to cause serious harm, affected individuals and the Office of the Australian Information Commissioner may need to be notified.

13. Retention of Personal Information

We retain personal information only for as long as reasonably necessary for:

• Completing orders
• Providing support
• Managing refunds and disputes
• Preventing fraud
• Maintaining tax and accounting records
• Satisfying legal and regulatory obligations
• Resolving complaints
• Enforcing agreements
• Establishing or defending legal claims

When information is no longer reasonably required, we may securely delete, destroy or de-identify it, subject to technical and legal limitations.

Backups and archived records may remain for a limited period before being deleted through normal system processes.

14. Accessing or Correcting Your Information

You may request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date.

Send requests to:

vortexlabsaus@gmail.com

Include enough information for us to verify your identity and locate the relevant records.

We may refuse or limit access where permitted by law, including where access would unreasonably affect another person’s privacy, reveal confidential commercial information or interfere with a legal investigation. Where appropriate, we will explain the reason for refusal.

15. Account Deletion

You may request closure of your customer account by emailing vortexlabsaus@gmail.com.

Closing an account does not necessarily require us to delete all associated records. We may retain information required for taxation, financial reporting, fraud prevention, dispute resolution, legal compliance and the enforcement of agreements.

16. Privacy Complaints

Contact us if you believe your personal information has been mishandled.

Include:

• Your name and contact details
• A description of the issue
• Relevant dates
• Any supporting information
• The outcome you are seeking

Send privacy complaints to:

Vortex Labs
Email: vortexlabsaus@gmail.com

We will review the complaint and aim to respond within a reasonable period.

Where the Privacy Act applies, you may also be able to make a complaint to the Office of the Australian Information Commissioner after first giving us a reasonable opportunity to address the matter.

17. Third-Party Links and Services

The website may contain links to third-party websites, payment providers, shipping carriers or other services.

Vortex Labs does not control the privacy practices of independent third parties. Review their privacy policies before supplying personal information directly to them.

18. Children’s Privacy

The website and products are intended for adults aged 18 years and over.

We do not knowingly seek to collect personal information from children. Contact vortexlabsaus@gmail.com if you believe a person under 18 has provided personal information to us.

19. Business Transfers

If Vortex Labs is sold, merged, restructured or transferred, personal information may be disclosed to professional advisers, potential purchasers or the new operator where reasonably necessary and legally permitted.

Any new operator will be responsible for handling transferred information in accordance with applicable privacy obligations.

20. Changes to This Policy

We may update this Privacy Policy when our practices, service providers, website functions or legal obligations change.

The current version will be published on the website with an updated revision date. Continued use of the website after an update does not remove any privacy rights provided by law.

21. Contact Us

Questions, correction requests, account-deletion requests and privacy complaints can be sent to:

Vortex Labs
Email: vortexlabsaus@gmail.com