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Frequently asked questions

Quick answers to the questions we hear most.

All orders are sent using Express Shipping for $20 AUD. Orders are prepared after payment is confirmed, and tracking details are emailed once dispatched. Delivery timeframes begin from the dispatch date.
Out-of-stock products may have an estimated 7–14 day delay before dispatch while stock is replenished. Orders containing both in-stock and out-of-stock items may be held until everything is available.
Email vortexlabsaus@gmail.com or open a support ticket through your customer dashboard. Include your order number and a clear description of the issue so we can assist you.