FAQ - Vortex Labs

AUSTRALIA WIDE SHIPPING COA AVAILABLE SECURE PACKAGING ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎

HELP CENTRE

Frequently asked questions

Quick answers about ordering, payments, shipping and product documentation.

Orders are prepared after payment has been confirmed. Tracking details are provided once your order has been dispatched. Delivery timeframes vary depending on your location and the carrier and begin from the dispatch date.

Yes. Vortex Labs ships orders across Australia. Available shipping options and any applicable costs are shown during checkout.

Available payment methods are displayed during checkout. Follow the payment instructions provided with your order to ensure your payment can be matched correctly.

Available Certificates of Analysis can be viewed through the COA section of the website or relevant product documentation. If you need help locating a document, contact support.

Products awaiting restock may require additional processing time before dispatch. If an order contains both available and out-of-stock products, dispatch may be delayed until the complete order is ready. Contact support if you need an update on a specific order.

If you need to change or cancel an order, contact support as soon as possible and include your order number. Once an order has entered processing or been dispatched, changes may no longer be possible.

Open a support ticket through your customer account and include your order number along with a description of the issue. Providing clear information will help us investigate it faster.